Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@supzential.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@supzential.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@supzential.com.

Returns

If you decide Supreme Oral health has not met your expectations and you wish to return the product, your return must fit the following criteria:

• Refunds are only possible within 30 days of receipt of your product - Refunds are execute once the product has been returned in it's original packaging using the returns labels provided by our support team.
• Returns only apply to products purchased directly from Supreme Oral health
• Any Shipping fees incurred by the customer will be covered by Supreme Oral Health
  
• No exchanges possible

International Returns

Currently we do not have the facility to issue returns labels for international orders. Please contact our support team. Please note that refunds will not be issued for any order(s) that are refused or abandoned by the intended recipient.